FAQ

International Orders:

All products listed on my website or Instagram feed can be shipped internationally, except for cushion inners.  I’m working on my international shop, in the meantime please send me a message about the product you are interested in.

Payment:

Payment via credit card is accepted through PayPal. You do not need a paypal account in order to use paypal. Items will only be sent once payment has been confirmed & cleared.

Shipping details:

Orders will be shipped to the address listed on your PayPal, unless you notify me otherwise. Please do notification right after you make your purchase as I do not take any responsibility for wrongful delivery.

Orders are shipped using the South African Post Office. Delivery is between 10 – 15 working days, from date of shipping, to most international destinations (this does not include any delays by customs).

All orders are posted by registered mail and a tracking number will be sent to you via Etsy messaging (unless you specify an email address) as soon as your parcel is posted.

I am not responsible for delays if a package is held by customs.
Please be aware that you are responsible for any taxes or fees levied upon the package at customs.

 

South African Orders:

Payment:

There are two ways to make a secure fast payment:

1. Payfast – credit/debit cards (Learn more)

2. SnapScan – cellphone app (Learn more)

If you have any questions please feel free to contact me.

Shipping details:

Once your product is ready to be delivered a notice will be sent to you with shipping details via email. Please provide a daytime delivery address and phone number upon checkout, as delivery is normally by courier. Delivery within 2-7 days depending on the address and time of year.

Please note: If you provide a PO Box address there is no other way of delivery than through SAPO.

There is no option for pickups.

Custom made orders:

Processing time is between 5-7 business days depending on the size and design, a more accurate time frame will be arranged via email once the details has been finalized. All custom orders will be confirmed with a non-refundable 50% deposit. Manufacturing will start once the payment of the deposit has been cleared. Full payment is needed before any items can be dispatched.

Ready to ship products:

If you order a product that is in stock, your order will be shipped withing 1 to 5 days via FastWay couriers.

Shipping costs:

Free shipping on all orders of R800+

Cape Town – R35

Western Cape, Gauteng – R90

Rest of South Africa – R150

 

Urgent orders:

Buying a gift for someone’s special day? Please let me know so I can take extra care to help you meet your deadline. Need something by tomorrow? Overnight delivery is available on special request (only for items that are in stock).

 

 

What others have to say about my products:

 

“I absolutely love these earrings. So organic and unique. Size and proportions are perfect…not too big or too small. I got complimented the first time I wore them. Highly recommend this shop for one of a kind jewelry, quality craftsmanship and great customer service.”- Tery

 

“I sent Lizl a request for something special for my moms birthday – Lizl was in contact pretty much right away – her level of professionalism was very apparent on the way she deal with my queries, requests, providing drawings and mock ups – right through to the absolutely stunning finished piece – she also did this in a limited time frame and hand delivered it to my mom on her birthday!!! I cannot say enough about how excellent this lady is, at her craft and her level of attention to detail in every aspect of this transaction! So rare these days – I will be back!” – Storm

 

“These are really beautiful, light-weight earrings. I love the botanical theme, such a creative twist”- Robyn

 

 

 

Wholesale and collaborations:

I would love to hear more about your store and possibilities to do business, feel free to send me some info or request a wholesale application form.

 

 

 

Feedback:

I constantly strive to manufacture products that customers will cherish for life, let me know your thoughts or suggestions. I really appreciate your support. Please also update me on any referrals or media features, as I would like to show my appreciation.